| How you get a price | A fixed price online before you book. No quote visit or call needed.[1] | Book online at published hourly or flat rates; no quote needed for standard services.[2] | Book online at any time, or by app, text or phone; the price is set by the hours you book.[3] | Online form or phone, with a published flat-rate grid and hourly rates.[4] | Post a task for free with a description and a budget, then receive offers from Taskers.[5] |
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| Who chooses the cleaner | The job is offered to available cleaners near you; you can't choose a named cleaner when you book.[6]Cleaners are independent contractors who set their own availability and accept or decline work. | Maid to Clean allocates the cleaner.[7]Weekly and fortnightly bookings get a regular cleaner. | The agency assigns one of its registered cleaners.[3] | Maid2Match assigns your cleaner and names them when the booking is confirmed; you can ask for a change.[4] | You choose a Tasker from the offers, after checking their profile, badges and reviews.[8]There's no obligation to accept any offer. |
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| How the price is set | Fixed price by service, bedrooms, bathrooms and how often. A standard clean starts from $221.[1]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | Hourly: $71 one-off, $63.90 weekly or fortnightly, $67.45 every 3 to 4 weeks. Flat rate by bedrooms: $179 (1 bedroom) to $369 (6 bedrooms).[2]GST not stated. Flat rates count bedrooms and studies, not bathrooms; a $65 to $109 surcharge applies if the home hasn't had a thorough clean for over a month. | Regular: $115 for 2 hours, then $45 an hour. Once-off: $125 for 2 hours, then $45 an hour.[3]GST not stated; products included. | Flat one-time prices by bedrooms and bathrooms, from $139 (1 bedroom, 1 bathroom) to $378 (6 bedrooms, 4 bathrooms). Hourly from $69.75 for weekly cleans.[9]GST not stated. Flat prices are estimates confirmed at a walkthrough. | Each offer is one total price for the task, agreed before the work starts.[10]Set by each Tasker. Open-ended hourly offers settled after the job fall outside Airtasker's payment guidelines. |
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| Fees you pay on top | The price you see includes GST and a Care & Cover fee (insurance and card processing). A same-day booking adds $40, which you accept first.[1]No weekend, pet or second-storey surcharge. | The card transaction fee is passed on at cost.[2]Bookings outside the regular area add $50. | Not stated in the sources we reviewed | Not stated in the sources we reviewed | A Connection Fee of $9.95 to $59.95 (including GST), set by the task price, paid when you assign a Tasker.[11]Waived with an $89-a-year membership. The Tasker's own service fee comes out of the agreed price, not on top. |
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| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[12] | Cleaners bring their own equipment and supplies; you can leave out products you prefer.[13] | The cleaner brings products but uses your vacuum and mop.[3] | Maid2Match supplies products and equipment; you can ask for your own products to be used.[4] | Agreed for each task; there's no platform default.[14]Customers are asked to say what equipment they have; Taskers arrange what's needed. |
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| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb. Cleaners also hold at least $5 million of their own cover.[15]Conditions and exclusions apply; report damage within 48 hours. | Described as fully insured.[16]No amount published on the pages we reviewed. | Damage compensation is capped at the lower of the repair cost or $2,500 per incident; report within 7 days with photos.[17]Cleaner or agency insurance amounts weren't found in the pages we reviewed. | Public liability insurance held.[18]No amount published on the pages we reviewed. | Third-party liability insurance up to $10 million, through Chubb, for registered Taskers.[19]Excludes poor workmanship and cash or off-platform jobs. Claims within 30 days; an excess is paid by the Tasker. |
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| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[20]Doesn't apply if access, water or power was missing, or the scope changed after booking. | 200% Satisfaction Guarantee: report within 48 hours with photos for a re-clean; a refund of up to the full amount may then be considered.[7]Re-cleans are generally on weekdays; move-outs have 7 days. Flat-rate end of lease cleans also carry a bond-back re-clean promise. | Its terms say the agency doesn't guarantee the service; you can ask to change cleaners.[17] | A cleaner returns to fix the problem; if you're still unhappy, or don't want a re-do, a partial or full refund.[18]No time window found in the pages we reviewed. | A free dispute service once work has started; Airtasker reviews both sides and decides.[21]Its insurance excludes poor workmanship, and it suggests asking Taskers about their own cover. |
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| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a $70 fee may apply.[6]If the cleaner can't get in after 20 minutes, the booking is cancelled and a $70 lockout fee applies. | $50 if you cancel before 5 pm the day before; 50% of the job after that or on the day.[7]Waived if the slot is refilled. Its FAQ asks for one business day's notice. If the team can't get in, it waits 15 minutes, then charges 50%. | Within 48 hours: $75 for regular or once-off cleans, $150 for deep cleans.[17] | Free up to 24 hours before; inside 24 hours a fee may apply.[22]Amount not stated; may be waived if the slot is refilled. | Either side asks to cancel and the other accepts. If you're found responsible you lose the Connection Fee; the task price is refunded.[14]With no reply in 48 hours the task cancels automatically. Illness or travel problems don't count as exceptions. |
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| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[23]Visa, Mastercard or American Express. | Your card is charged after the service. New and one-off customers get a follow-up call first.[7] | You pay the cleaner directly after the service, by cash or bank deposit.[3] | Card only, charged when the service is completed.[22] | Your card is charged when you accept an offer, and Airtasker holds the money until you release it after the task.[24]Released payments can't be recovered in a dispute. Cash isn't supported. |
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