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Simply Maid reviews.

Every listing, whatever the score. More room for life.

Simply Maid reviews

Simply Maid reviews: what customers say, and where to read them

By 4 min readUpdated Sources checked

Quick answer: Simply Maid's reviews are on our Google listing for each city and in the ratings customers give after a clean. This page reads both live and shows every city's listing, whatever its score, with links to read the reviews yourself. If a clean isn't right, report it within 48 hours and eligible concerns get a free re-clean.

Your home

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Every city's Google listing, the ratings customers give after a clean, recent comments, and what happens when something is missed.

Our Google reviews in each city

Each city we serve has its own Google listing. Here's what each one shows, including the newer listings with few or no reviews yet.

777 Google reviews across our 7 city listings. Figures are read from Google daily; shown 7 October 2026. A listing needs 10 reviews before we show its average.

  • Every listing is shown. We don't leave out a city because of its score.
  • Small numbers. Below 10 reviews, one review moves the average a lot, so we show the count and a link instead of an average.
  • Read them yourself. Each link opens that city's listing on Google, where you can sort reviews by newest.
  • Also on ProductReview.com.au. Simply Maid's ProductReview listing is another place customers review us.

Ratings customers give after a clean

Customers can rate a clean from 1 to 5 after it's done. This counts every rating we hold, low ones included.

4.6 out of 5, the average of 9,886 ratings customers gave after their clean

Counted 7 October 2026.

  • What it includes. Ratings given after a clean, including ratings recorded in our previous booking system between 2015 and 2022. That system recorded “bad”, “OK” or “good”, which we count as 2, 3 and 5 stars, so treat the average as approximate.
  • What it leaves out. Google reviews, which are shown above, and ratings from our own staff's test bookings.
  • Why it's here. Far more customers rate a clean than write a Google review, so this covers many more cleans.

Recent comments

A few recent comments customers left after their clean, each with its date. We choose which to show here, so read our Google listings above for every review, good and bad.

  • Great clean! Even did the blinds and windowsills. Only thing was he did turn off the washing machine in the middle of a cycle but otherwise very happy with the service

    Jasmine K., Punchbowl, Sydney · 5 out of 5 · · Customer Verified

  • The guys were so professional, and did such a phenomenal job with the house. We would definitely have them back in a heartbeat if we can stretch the budget for regular services. They were courteous, friendly and playful with our dogs, and checked in with me regularly to make sure I was happy with the work.

    Kirsten C., Balga, Perth · 5 out of 5 · · Customer Verified

  • Rebecca did a terrific job on the bathrooms!!

    Adelaide F., Fitzroy North, Melbourne · 5 out of 5 · · Customer Verified

  • Fatima was so incredibly detail-oriented and really did a thorough and fanatic job. Cannot recommend her and Simply Maid enough.

    Damian D., Camperdown, Sydney · 5 out of 5 · · Customer Verified

  • Great job, the place looks brand new. Such a nice feeling to come home after a deep clean. Gleyci did a great job. Will recommend to anyone

    Kirra H., Summer Hill, Sydney · 5 out of 5 · · Customer Verified

  • Fatimah was wonderful, I hope she is able to keep coming

    Joanne H., Merrylands, Sydney · 5 out of 5 · · Customer Verified

When a clean isn't right

Tell us within 48 hours. Eligible concerns get a free re-clean of the missed areas, and if you're still unhappy we review it and offer a fair credit or refund.

  • Report it within 48 hours, with photos if we ask for them.
  • A free re-clean of the missed areas within the booked checklist, within seven business days.
  • Still unhappy? We review it and offer a fair credit or refund.
  • Damage. Report it within 48 hours. Care & Cover on every booking includes up to $10 million public liability insurance through Chubb, and cleaners also hold at least $5 million of their own cover. Conditions and exclusions apply.

The Happiness Guarantee sets out what's covered, including when it doesn't apply, such as when access, water or power was missing.

Who you're reviewing

Simply Maid sets the price and the checklist, takes payment and runs the re-clean process; the clean itself is done by an independent cleaner near you who accepted the job.

  • Independent cleaners. Cleaners are independent contractors, not employees. They're identity-verified and pass Simply Maid's skills assessment, and they choose which jobs to accept.
  • Experiences vary by cleaner. That's why reviews often name the cleaner. On a regular plan we aim to keep the same cleaner, and you can ask for a change.
  • Reviews of working with us on sites such as Indeed are written by cleaners and staff about the work, not by customers about a clean.

Comparing Simply Maid with other services?

Our comparison guides set Simply Maid next to the other ways to book a cleaner, using each business's own published terms.

Questions people ask

Is Simply Maid legitimate?

Yes. Simply Maid has booked house cleans in Australia since 2015, with 56,545 completed home cleans. Its terms, prices and Happiness Guarantee are published on this site, and each city has a Google listing with its reviews.

Where can I read Simply Maid reviews?

On our Google listing for each city, linked on this page. Customers' ratings after a clean are counted here too.

How do I leave a review?

On your city's Google listing, linked on this page. Every review there is public, whatever its score.

What if my clean wasn't right?

Report it within 48 hours. Eligible concerns within the booked checklist get a free re-clean of those areas within seven business days, and if you're still unhappy we review it and offer a fair credit or refund.

Are Simply Maid's cleaners employees?

No. They're independent contractors who accept the jobs they choose. Simply Maid sets the price and the checklist, takes payment and runs the re-clean process.

When you're ready

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Sources

The pages this guide relies on, with the date we read each one. Each fact in the tables links to its own source.

  1. Terms of Service, Simply Maid. Read 6 October 2026.
  2. Happiness Guarantee, Simply Maid. Read 6 October 2026.
  3. Care & Cover: damage and insurance, Simply Maid. Read 6 October 2026.
  4. Can I request the same cleaner?, Simply Maid help. Read 6 October 2026.

Ratings are read live from Simply Maid's Google listings and its post-clean feedback. Follow each listing's link to read every review there.