If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.
Robert Byrce, Sydney
Google
2w ago
TOTAL PEACE OF MIND
We've got you covered, so you can relax. Every clean includes $10M public liability insurance, a 48-hour happiness guarantee, and identity-verified cleaners — all built in, not bolted on.
Verified Cleaners
We perform a full identity check on every cleaner using Stripe Identity before they ever step into a customer's home. No shortcuts, no exceptions.
Government ID verified through Stripe Identity — we know exactly who is entering your home.
Every cleaner passes a police background check and reference verification before onboarding.
Real-time ratings across punctuality, acceptance, completion, and customer feedback decide who stays on the platform.
Based on 2,300+ verified reviews
Quality you can count on
Our multi-tier rating system tracks six independent metrics in real time. Cleaners earn their way from New to Trusted, Preferred, and Top Rated — so every customer gets a consistently great experience.
Acceptance rate — cleaners who show up when they say they will
Completion rate — jobs finished without cancellation or no-show
On-time rate — arriving within 60 minutes of the scheduled start
Customer rating — your feedback directly shapes who stays on the platform
Recent activity — active cleaners who are consistently working and improving
Lifetime experience — long-term commitment rewarded with higher tiers
Our promise to you
If you're not completely happy with your clean, let us know within 48 hours. We'll send the same cleaner back to make it right — free of charge. That's our promise to every Simply Maid customer.
Care & Cover™
Up to $10 million in public liability insurance, underwritten by Chubb — one of the world's most reputable insurers.
Upfront pricing on every booking. No upsells, no sketchy contracts — what you see on our booking form is what you pay.
Safe, secure online payments powered by Stripe — a leading global payment processor. No cash, no fuss.
Every booking is automatically protected. No extra steps, no opt-ins, no fine print.
Most platforms leave you to sort out insurance yourself. We build it into every booking.
Other platforms may offer optional insurance add-ons at extra cost.
Got questions?
Real answers to the questions our customers ask most. Still stuck? Our support team replies within the hour, every weekday.
Ready to get started?
Verified, background-checked professionals rated by real customers across Australia
Noble Park North
house
Craigieburn
house
Alphington
office
Clyde North
house
Blair Athol
house
Macquarie Fields
house
Winston Hills
house
Lakemba
house
Brighton-Le-Sands
house
Fairlight
house
East Ballina
house
Clayton
Noble Park North
house
Craigieburn
house
Alphington
office
Clyde North
house
Blair Athol
house
Macquarie Fields
house
Winston Hills
house
Lakemba
house
Brighton-Le-Sands
house
Fairlight
house
East Ballina
house
Clayton
Noble Park North
house
Craigieburn
house
Alphington
office
Clyde North
house
Blair Athol
house
Macquarie Fields
house
Winston Hills
house
Lakemba
house
Brighton-Le-Sands
house
Fairlight
house
East Ballina
house
Clayton
Noble Park North
house
Craigieburn
house
Alphington
office
Clyde North
house
Blair Athol
house
Macquarie Fields
house
Winston Hills
house
Lakemba
house
Brighton-Le-Sands
house
Fairlight
house
East Ballina
house
Clayton
Police-checked, insured, and rated by real customers near you.
What our customers say
Real feedback from real customers. Their words shape how we improve — and who stays on our platform.
If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.
2w ago
Harry was fantastic! Friendly, professional, thorough clean with amazing attention to detail
1y ago
Gaff was spotless
1y ago
Kept in good communication and did a fantastic job even though we had a bit of a busy house that day
1y ago
Very good job done by Nui. Can we request her again for next time
1y ago
Punctual arrival appreciated
1y ago
Thanks thanks!
1y ago
Ophelie did an amazing job cleaning the place!
1y ago
Great, as usual
1y ago
Thank you, as always.
1y ago
Always great
1y ago
Everything was so amazing, the stove top especially, everywhere, thank you so much!!
1y ago
Showing 12 of 9,879 reviews