Simply Maid provider support

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help center

Guides, policies, and answers for Simply Maid cleaning providers — attendance, earnings, quality standards, and more.

•Instant answers•55+ help articles•Booking & payment guides•Australian support team•Response within 4 hours

Browse by Topic

Quality

13 articles

Getting Started

12 articles

Scheduling

4 articles

Payments

4 articles

Other

2 articles

Policies

1 article

Compliance

1 article

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Get in touch

Phone

1300 009 363

hello@simplymaid.com.au

Service areas

Sydney, Melbourne, Brisbane, Adelaide, Canberra, Gold Coast & Perth

Hours

Mon – Fri9am – 5pm AEST

Sat – Sun10am – 2pm AEST

Providerhelp center

Popular Questions

How much do I get paid?

How and when do I get paid?

Am I an employee or an independent contractor?

Do I choose my own schedule?

Browse by Topic

Quality

How does my quality score work?

Customer Satisfaction — what counts?

Reliability — showing up matters

Quality Control — getting it right the first time

Operational Hygiene — the professional touches

What happens if my score drops?

What happens if I get a bad review?

Recognition Tiers — earn badges for excellence

Customer Advocacy — your trend indicator

Our approach to quality

What do customers see about my score?

Repeat-request customers — what are they?

Our fair scoring promise

Getting Started

How much do I get paid?

How do provider tiers work, and how much can I earn?

Am I an employee or an independent contractor?

What types of jobs will I receive?

Do I need to accept jobs before they're confirmed?

Why do I need to complete the Simply Maid Academy?

What do I need to apply?

Can I work with a partner or team?

How long does approval take?

Is everyone accepted?

Is Simply Maid right for me?

Why does Simply Maid pay more than other platforms?

Scheduling

How do I request more time on a job?

How do I check in to a job?

How do I mark a job as complete?

Do I choose my own schedule?

Payments

How do I view my payments and payment due dates?

How and when do I get paid?

How do tips work?

Google Review Bonus — earn $10 for named reviews

Other

Score Zones — what your score unlocks

Cleaner Toolkit - What You Should Have With You at EVERY Clean