Simply Maid provider support

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help center

Guides, policies, and answers for Simply Maid cleaning providers — attendance, earnings, quality standards, and more.

•Instant answers•55+ help articles•Booking & payment guides•Australian support team•Response within 4 hours

Browse by Topic

Quality

14 articles

Getting Started

10 articles

Payments

3 articles

Policies

1 article

Scheduling

1 article

Compliance

1 article

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Get in touch

Phone

1300 009 363

hello@simplymaid.com.au

Service areas

Sydney, Melbourne, Brisbane, Adelaide, Canberra, Gold Coast & Perth

Hours

Mon – Fri9am – 5pm AEST

Sat – Sun10am – 2pm AEST

Providerhelp center

Popular Questions

How much do I get paid?

How and when do I get paid?

Am I an employee or an independent contractor?

Do I choose my own schedule?

Browse by Topic

Quality

How does my quality score work?

Customer Satisfaction — what counts?

Reliability — showing up matters

Quality Control — getting it right the first time

Operational Hygiene — the professional touches

Score Zones — what your score unlocks

What happens if my score drops?

What happens if I get a bad review?

Recognition Tiers — earn badges for excellence

Customer Advocacy — your trend indicator

Our approach to quality

What do customers see about my score?

Repeat-request customers — what are they?

Our fair scoring promise

Getting Started

How much do I get paid?

Am I an employee or an independent contractor?

What types of jobs will I receive?

Why do I need to complete the Simply Maid Academy?

What do I need to apply?

Can I work with a partner or team?

How long does approval take?

Is everyone accepted?

Is Simply Maid right for me?

Why does Simply Maid pay more than other platforms?

Payments

How and when do I get paid?

How do tips work?

Google Review Bonus — earn $10 for named reviews

Policies

Are there penalties or pay deductions?

Scheduling

Do I choose my own schedule?

Compliance

Do I need to provide my own cleaning equipment and supplies?

Still need help?

Get in touch

Hours

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