About Simply Maid

We do the cleaning.You do the living.

Since 2015 we've matched 15,000+ Australian homes with fair-paid, KYC-verified cleaners they actually trust — because a good clean should be the easiest part of your week, not the hardest.

15,000+Homes cleaned
4.9/5Average rating
7Capital cities
2015Trusted since

AUSTRALIAN OWNED · SINCE 2015KYC-VERIFIED CLEANERSFAIR-WAGE POLICY$10M CARE & COVER48HR HAPPINESS GUARANTEE7 CAPITAL CITIESTECHNOLOGY-LED · PEOPLE-FIRST

Est. 2015Australian owned

Our story

Built by people who hated booking a cleaneralmost as much as cleaning.

Simply Maid started in a Sydney apartment in 2015, after one too many "the cleaner cancelled again" texts and one too many awkward calls — strangers asking for postcodes, photos and a 3-hour quote window before they'd even commit to a price.

Huy was 23, more comfortable behind a keyboard than a clipboard, and convinced this should feel less like a chore and more like ordering from your favourite local cafe — quick, transparent, and the same friendly faces every time.

More than a decade and 15,000 homes later, we're still building the company we wanted to hire from: fair-paid local cleaners, KYC-verified identity, flat upfront pricing, and a re-clean guarantee that actually means something.

Huy Hoang

Founder, Simply Maid

Our motto

Creating spaces that spark joy, one clean at a home.

Huy Hoang · Founder

What we believe

Six things we won't compromise on.

These aren't slogans. They're how we hire, how we pay, and how we decide which jobs to take and which to walk away from.

— 01

The cleaner's wage comes first

Fair pay, on-time, no surprises. We pay above-award rates because the best cleaners deserve the best terms — and you want them showing up rested, valued, and proud of where they work.

— 02

Trust isn't a marketing word

Every cleaner is identity-verified through Stripe Identity (KYC), reference-vetted, and onboarded against the same playbook used in our own homes. The bar to clean for us is high — for very good reason.

— 03

$10M Care & Cover, baked in

Our "Care & Cover" package — $10,000,000 of public liability through a tier-one insurer — protects every clean. Not an upsell. Not a tier. Standard, on every booking.

— 04

The happiness guarantee actually works

Tell us within 48 hours if something isn't right and we'll come back to re-clean it — free. No forms to fight. No tier to qualify for. A re-clean is a re-clean.

— 05

Technology that gets out of the way

We built our own platform so quoting, booking, paying, and re-booking take seconds — not phone tag. Less friction for you. More clean hours for the cleaners. Win, win.

— 06

Real Australians, all 7 capitals

From Sydney to Perth, our team is local — cleaners, admin, support, founder. The same handful of people answering the phone, every single day. No offshore call centre. No faceless app.

The journey

From one apartment to every capital.

2015

Simply Maid is born

A 23-year-old in a Sydney apartment, fed up with cancelled cleaners and 3-hour quote windows, takes his first 12 bookings off a single landing page.

2015

Simply Maid is born

A 23-year-old in a Sydney apartment, fed up with cancelled cleaners and 3-hour quote windows, takes his first 12 bookings off a single landing page.

2017

First 1,000 cleans

Word-of-mouth carries us across Sydney's eastern suburbs and inner west. The first repeat customers become the foundation of everything that comes next.

2019

Three new cities in one year

Melbourne, Brisbane, Gold Coast. Each launch starts the same way: one cleaner, one playbook — fair pay, real training, no shortcuts.

2019

Three new cities in one year

Melbourne, Brisbane, Gold Coast. Each launch starts the same way: one cleaner, one playbook — fair pay, real training, no shortcuts.

2021

The Verified Cleaner program

Stripe Identity (KYC), reference checks, and a written cleaning standard become the floor — not the ceiling — for every cleaner on the platform.

2023

$10M Care & Cover launches

We bundle public liability cover, our breakage process, and the 48-hour re-clean promise into one package every customer gets by default.

2023

$10M Care & Cover launches

We bundle public liability cover, our breakage process, and the 48-hour re-clean promise into one package every customer gets by default.

2026

15,000+ homes & nationwide

Now serving all 7 Australian capitals from a single team — cleaners, admin, and a founder who still picks up the phone on Saturdays.

Care & Cover

$10M public liability cover, baked into every clean.

We package our public liability cover, breakage process, and 48-hour re-clean guarantee into one promise we call Care & Cover. Every clean gets it. No tier. No upsell.

$10,000,000 public liability
Tier-one insurer. Every clean. Standard.
KYC-verified cleaners
Identity, references, and a written cleaning standard.
48-hour re-clean promise
If you're not happy, we come back free.

How Care & Cover works

The happiness guarantee

Not happy? We come back. Free.

If something isn't right, tell us within 48 hours and we'll send a cleaner back to re-do it — at no cost to you. No forms to fight. No tier to qualify for. That's how it's worked since 2015. That's how it works today.

24hr Guarantee
Quick response
Free Re-clean
No questions asked
Your happiness
Always our priority

How it works

The people behind it

A small Australian team,obsessed with the details.

*You can call us, email us, even meet us* — and the same handful of people have been steering Simply Maid since the early days. That's deliberate. It's also the whole point.

Huy Hoang

Founder · CEO

Started Simply Maid at 23 with a laptop and a problem worth solving. Still picks up the support phone on Saturdays, still answers the email no-one else wants to answer.

Our cleaners

200+ professionals · 7 cities

Identity-verified, fairly paid, and trusted in your home. The reason this whole company exists. Most of the people you'll book are repeat-customer favourites — that's by design, not luck.

Our admin team

Operations · Dispatch · Care

Quietly making sure the right cleaner gets to the right home with the right brief — every single day. The phone you call when something's not right is a real Australian human, not an offshore script.

Trusted across Australia

CUSTOMER REVIEWS

VERIFIED FEEDBACK

Chubb InsuranceProductReviewGoogle GuaranteedStripe Identity

Where we clean

All 7 capitals. One team.

Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra. Same playbook, same standard, same phone number — wherever you are.

100+ Locations
All across Australia
Trusted Locals
Experienced & vetted
Same Great Service
High standards everywhere

Need a different area? Call 1300 009 363

Choose your city

Click through to your local cleaners

Ready to get started?

We do the cleaning.You do the living.

Built by people who hated booking a cleaneralmost as much as cleaning.

Six things we won't compromise on.

The cleaner's wage comes first

Trust isn't a marketing word

$10M Care & Cover, baked in

The happiness guarantee actually works

Technology that gets out of the way

Real Australians, all 7 capitals

From one apartment to every capital.

Simply Maid is born

Simply Maid is born

First 1,000 cleans

Three new cities in one year

Three new cities in one year

The Verified Cleaner program

$10M Care & Cover launches

$10M Care & Cover launches

15,000+ homes & nationwide

$10M public liability cover, baked into every clean.

$10,000,000 public liability

KYC-verified cleaners

48-hour re-clean promise

Not happy? We come back. Free.

A small Australian team,obsessed with the details.

Huy Hoang

Our cleaners

Our admin team

Trusted across Australia

All 7 capitals. One team.

Click through to your local cleaners

Give $50, Get $50

Give your home the clean it deserves

We do the cleaning.You do the living.

Built by people who hated booking a cleaneralmost as much as cleaning.

Six things we won't compromise on.

The cleaner's wage comes first

Trust isn't a marketing word

$10M Care & Cover, baked in

The happiness guarantee actually works

Technology that gets out of the way

Real Australians, all 7 capitals

From one apartment to every capital.

Simply Maid is born

Simply Maid is born

First 1,000 cleans

Three new cities in one year

Three new cities in one year

The Verified Cleaner program

$10M Care & Cover launches

$10M Care & Cover launches

15,000+ homes & nationwide

A small Australian team,obsessed with the details.

Huy Hoang

Our cleaners

Our admin team

Trusted across Australia

All 7 capitals. One team.

Click through to your local cleaners

Give your home the clean it deserves