| How you get a price | A fixed price online before you book. No quote visit or call needed.[1] | An instant online price and booking; the team confirms the same business day.[2] | Instant online pricing and booking, or a custom quote.[3] | Post a task for free with a description and a budget, then receive offers from Taskers.[4] | Call 131 546 or request a free quote online; the quote is given in writing before the work.[5] |
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| Who chooses the cleaner | The job is offered to available cleaners near you; you can't choose a named cleaner when you book.[6]Cleaners are independent contractors who set their own availability and accept or decline work. | MaidForYou matches a cleaning business by distance, rating and specialism; you can name a preferred one.[7]A preferred business isn't guaranteed. | Jobs are offered to contract cleaners, who choose whether to accept them.[8] | You choose a Tasker from the offers, after checking their profile, badges and reviews.[9]There's no obligation to accept any offer. | Your job goes to the franchise that covers your area.[5] |
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| How the price is set | Fixed price by service, bedrooms, bathrooms and how often. A standard clean starts from $221.[1]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | Flat rate from $163 for a one-bedroom studio or apartment; regular cleans from $138.55; or $66 an hour.[2]Prices include GST. The regular figure appears beside a 15% saving; the page doesn't say whether residential hourly rates are per cleaner. | Basic clean packages from $160 (1 bedroom, 1 bathroom) to $490 (6 bedrooms), plus $40 per extra bathroom; or $77 an hour per cleaner.[10]GST and frequency not stated. Its hourly guide says all services are based on hourly rates. | Each offer is one total price for the task, agreed before the work starts.[11]Set by each Tasker. Open-ended hourly offers settled after the job fall outside Airtasker's payment guidelines. | Quoted per job. House cleaning is advertised from $149 for a three-bedroom single-storey home.[5]A basic scope: vacuuming, mopping tiled floors, dusting, bathrooms and kitchen surfaces. GST and frequency not stated; the local quote sets the price. |
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| Fees you pay on top | The price you see includes GST and a Care & Cover fee (insurance and card processing). A same-day booking adds $40, which you accept first.[1]No weekend, pet or second-storey surcharge. | Not stated in the sources we reviewed | Not stated in the sources we reviewed | A Connection Fee of $9.95 to $59.95 (including GST), set by the task price, paid when you assign a Tasker.[12]Waived with an $89-a-year membership. The Tasker's own service fee comes out of the agreed price, not on top. | Not stated in the sources we reviewed |
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| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[13] | Cleaners bring all supplies and equipment.[2] | Cleaning supplies and equipment are included.[3] | Agreed for each task; there's no platform default.[14]Customers are asked to say what equipment they have; Taskers arrange what's needed. | The local franchisee supplies equipment and products.[15] |
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| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb. Cleaners also hold at least $5 million of their own cover.[16]Conditions and exclusions apply; report damage within 48 hours. | Every clean is covered by $20 million public liability insurance.[2] | Described as fully insured up to $10 million.[3]Who holds the policy isn't stated. | Third-party liability insurance up to $10 million, through Chubb, for registered Taskers.[17]Excludes poor workmanship and cash or off-platform jobs. Claims within 30 days; an excess is paid by the Tasker. | Described as insured.[15]No amount published on the pages we reviewed. |
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| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[18]Doesn't apply if access, water or power was missing, or the scope changed after booking. | 200% Satisfaction Guarantee: report within 48 hours for a free re-clean within 48 hours of your report; then a refund or credit.[19]Its terms ask for photo evidence for a full refund and pay no cash instead of a re-clean. | Call within 24 hours with photos (7 days for move-in and move-out cleans) for a re-clean in 1 to 3 days; then credit or a refund if it's still not right.[20] | A free dispute service once work has started; Airtasker reviews both sides and decides.[21]Its insurance excludes poor workmanship, and it suggests asking Taskers about their own cover. | Jim's Work Guarantee: unsatisfactory work is inspected and fixed. If you disagree, an independent expert you both accept reports at Jim's cost, and you don't pay until it's resolved.[22]Applies only up to a posted limit for work by independent contractors. No reporting window stated. |
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| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a $70 fee may apply.[6]If the cleaner can't get in after 20 minutes, the booking is cancelled and a $70 lockout fee applies. | Free up to 24 hours before; a $50 fee inside 24 hours.[7]If there's no access on arrival, the full price may be charged. | At least 24 hours' notice; a $70 fee may apply inside 24 hours.[20]$70 also applies to lockouts or unsafe pets. | Either side asks to cancel and the other accepts. If you're found responsible you lose the Connection Fee; the task price is refunded.[14]With no reply in 48 hours the task cancels automatically. Illness or travel problems don't count as exceptions. | Not stated in the sources we reviewed |
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| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[23]Visa, Mastercard or American Express. | Card details taken at booking; charged automatically after the clean.[7] | A card hold two days before; charged the evening after the clean.[20] | Your card is charged when you accept an offer, and Airtasker holds the money until you release it after the task.[24]Released payments can't be recovered in a dispute. Cash isn't supported. | A deposit may be asked for on larger or complex jobs.[15]General payment timing wasn't found in the pages we reviewed. |
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