| Where it operates | Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth and the Gold Coast.[1]Coverage follows each cleaner's travel area; booking shows the dates available. | Metropolitan Melbourne and Geelong.[2]Bookings outside its regular area add $50 and depend on availability. |
|---|
| How you get a price | A fixed price online before you book. No quote visit or call needed.[3] | Book online at published hourly or flat rates; no quote needed for standard services.[4] |
|---|
| Who chooses the cleaner | The job is offered to available cleaners near you; you can't choose a named cleaner when you book.[1]Cleaners are independent contractors who set their own availability and accept or decline work. | Maid to Clean allocates the cleaner.[5]Weekly and fortnightly bookings get a regular cleaner. |
|---|
| How the price is set | Fixed price by service, bedrooms, bathrooms and how often. A standard clean starts from $221.[3]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | Hourly: $71 one-off, $63.90 weekly or fortnightly, $67.45 every 3 to 4 weeks. Flat rate by bedrooms: $179 (1 bedroom) to $369 (6 bedrooms).[4]GST not stated. Flat rates count bedrooms and studies, not bathrooms; a $65 to $109 surcharge applies if the home hasn't had a thorough clean for over a month. |
|---|
| Minimum booking | Priced per clean, not by the hour, so there's no minimum number of hours.[3] | 2 hours on hourly bookings.[4] |
|---|
| Regular-visit discounts | Standard clean: 20% off weekly, 15% fortnightly, 10% every 4 weeks. Deep clean: 10% every 4 weeks.[3]The discount applies to the clean, not to extras. | Built into the weekly, fortnightly and 3 to 4-weekly hourly rates.[4]No percentage stated; no regular discount found for flat-rate cleans. |
|---|
| Fees you pay on top | The price you see includes GST and a Care & Cover fee (insurance and card processing). A same-day booking adds $40, which you accept first.[3]No weekend, pet or second-storey surcharge. | The card transaction fee is passed on at cost.[4]Bookings outside the regular area add $50. |
|---|
| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[6] | Cleaners bring their own equipment and supplies; you can leave out products you prefer.[7] |
|---|
| Cleaner checks | Cleaners are identity-verified and pass Simply Maid's skills assessment.[1] | Police check before starting; most also hold a Working with Children Check. Phone and director interviews.[7] |
|---|
| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb. Cleaners also hold at least $5 million of their own cover.[8]Conditions and exclusions apply; report damage within 48 hours. | Described as fully insured.[9]No amount published on the pages we reviewed. |
|---|
| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[10]Doesn't apply if access, water or power was missing, or the scope changed after booking. | 200% Satisfaction Guarantee: report within 48 hours with photos for a re-clean; a refund of up to the full amount may then be considered.[5]Re-cleans are generally on weekdays; move-outs have 7 days. Flat-rate end of lease cleans also carry a bond-back re-clean promise. |
|---|
| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a $70 fee may apply.[1]If the cleaner can't get in after 20 minutes, the booking is cancelled and a $70 lockout fee applies. | $50 if you cancel before 5 pm the day before; 50% of the job after that or on the day.[5]Waived if the slot is refilled. Its FAQ asks for one business day's notice. If the team can't get in, it waits 15 minutes, then charges 50%. |
|---|
| Same cleaner each time | On a regular plan Simply Maid aims to keep the same cleaner, and you can ask for a change.[11]A particular cleaner can't be guaranteed every visit. | Weekly and fortnightly bookings get a regular cleaner; 3 and 4-weekly bookings don't.[5] |
|---|
| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[12]Visa, Mastercard or American Express. | Your card is charged after the service. New and one-off customers get a follow-up call first.[5] |
|---|
