| How you get a price | A fixed price online before you book. No quote visit or call needed.[1] | Post a task for free with a description and a budget, then receive offers from Taskers.[2] | Call 131 546 or request a free quote online; the quote is given in writing before the work.[3] | Book online with prices shown, or by phone; the agency matches a nearby cleaner and you agree the arrival time with them.[4] | Online form or phone, with a published flat-rate grid and hourly rates.[5] |
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| Who chooses the cleaner | The job is offered to available cleaners near you; you can't choose a named cleaner when you book.[6]Cleaners are independent contractors who set their own availability and accept or decline work. | You choose a Tasker from the offers, after checking their profile, badges and reviews.[7]There's no obligation to accept any offer. | Your job goes to the franchise that covers your area.[3] | The agency matches a cleaner; you can ask for a replacement.[4] | Maid2Match assigns your cleaner and names them when the booking is confirmed; you can ask for a change.[5] |
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| How the price is set | Fixed price by service, bedrooms, bathrooms and how often. A standard clean starts from $221.[1]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | Each offer is one total price for the task, agreed before the work starts.[8]Set by each Tasker. Open-ended hourly offers settled after the job fall outside Airtasker's payment guidelines. | Quoted per job. House cleaning is advertised from $149 for a three-bedroom single-storey home.[3]A basic scope: vacuuming, mopping tiled floors, dusting, bathrooms and kitchen surfaces. GST and frequency not stated; the local quote sets the price. | Regular cleans: its FAQ says $99 for the first 2 hours, then $38 an hour per cleaner; other pages show from $82 for 2 hours, varying by suburb.[4]GST not stated. Once-off prices also differ between its pages. Its cleaner terms define a placement fee owed by the client; whether published prices include it isn't stated. | Flat one-time prices by bedrooms and bathrooms, from $139 (1 bedroom, 1 bathroom) to $378 (6 bedrooms, 4 bathrooms). Hourly from $69.75 for weekly cleans.[9]GST not stated. Flat prices are estimates confirmed at a walkthrough. |
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| Fees you pay on top | The price you see includes GST and a Care & Cover fee (insurance and card processing). A same-day booking adds $40, which you accept first.[1]No weekend, pet or second-storey surcharge. | A Connection Fee of $9.95 to $59.95 (including GST), set by the task price, paid when you assign a Tasker.[10]Waived with an $89-a-year membership. The Tasker's own service fee comes out of the agreed price, not on top. | Not stated in the sources we reviewed | Not stated in the sources we reviewed | Not stated in the sources we reviewed |
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| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[11] | Agreed for each task; there's no platform default.[12]Customers are asked to say what equipment they have; Taskers arrange what's needed. | The local franchisee supplies equipment and products.[13] | Regular cleans use your products and equipment; once-off and end of lease cleaners bring their own.[4]The cleaner can bring equipment to a regular clean for a small extra charge. | Maid2Match supplies products and equipment; you can ask for your own products to be used.[5] |
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| Cleaner checks | Cleaners are identity-verified and pass Simply Maid's skills assessment.[6] | ID verification is required before a Tasker can be paid, but not before they make offers.[14]Airtasker describes badges as point-in-time checks. A police check badge is optional for Taskers.[15]Shown only when the check has no disclosable outcomes; valid for up to 12 months. | House cleaners are described as police-checked and insured.[13]A brand-level statement; checks are carried out by each franchise. | Five steps: phone and face-to-face interviews, identity check, national police check and work history check.[4] | Police check and NDIS worker screening before hiring, plus interviews.[5] |
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| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb. Cleaners also hold at least $5 million of their own cover.[16]Conditions and exclusions apply; report damage within 48 hours. | Third-party liability insurance up to $10 million, through Chubb, for registered Taskers.[17]Excludes poor workmanship and cash or off-platform jobs. Claims within 30 days; an excess is paid by the Tasker. | Described as insured.[13]No amount published on the pages we reviewed. | Registered cleaners are covered by $20 million public liability and personal accident insurance.[4]Insurer and excess not published. | Public liability insurance held.[18]No amount published on the pages we reviewed. |
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| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[19]Doesn't apply if access, water or power was missing, or the scope changed after booking. | A free dispute service once work has started; Airtasker reviews both sides and decides.[20]Its insurance excludes poor workmanship, and it suggests asking Taskers about their own cover. | Jim's Work Guarantee: unsatisfactory work is inspected and fixed. If you disagree, an independent expert you both accept reports at Jim's cost, and you don't pay until it's resolved.[21]Applies only up to a posted limit for work by independent contractors. No reporting window stated. | If a clean isn't up to standard, the agency works with you and the cleaner to fix it or arranges a different cleaner.[4]No time window published; bond return isn't guaranteed. | A cleaner returns to fix the problem; if you're still unhappy, or don't want a re-do, a partial or full refund.[18]No time window found in the pages we reviewed. |
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| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a $70 fee may apply.[6]If the cleaner can't get in after 20 minutes, the booking is cancelled and a $70 lockout fee applies. | Either side asks to cancel and the other accepts. If you're found responsible you lose the Connection Fee; the task price is refunded.[12]With no reply in 48 hours the task cancels automatically. Illness or travel problems don't count as exceptions. | Not stated in the sources we reviewed | No cancellation fee and no lock-in contract; it asks for at least 72 hours' notice.[4] | Free up to 24 hours before; inside 24 hours a fee may apply.[22]Amount not stated; may be waived if the slot is refilled. |
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| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[23]Visa, Mastercard or American Express. | Your card is charged when you accept an offer, and Airtasker holds the money until you release it after the task.[24]Released payments can't be recovered in a dispute. Cash isn't supported. | A deposit may be asked for on larger or complex jobs.[13]General payment timing wasn't found in the pages we reviewed. | You pay the cleaner directly at the end of each clean, by card, bank transfer or cash.[4] | Card only, charged when the service is completed.[22] |
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