What if I can’t get inside?

Read Property & Access and check the address, intercom and lockbox instructions. Use the booking’s contact options to reach the customer.

If you’re still unable to enter, tap I can’t get in on the job (it’s under the address after you tap I’ve arrived), or tap Something’s wrong, then I can’t get in. Tell the team what you’ve tried and follow the guidance shown. Don’t mark work complete if you haven’t done it.

Locked out part-way through a clean? Tap Something’s wrong, then I’m locked out mid-clean.