The exact checklist for each job is on the booking under Your Tasks — always follow that. This is the overview.
The three services
Standard Clean — regular upkeep of a home that's cleaned often: kitchen, bathrooms, bedrooms, living areas, floors. Inside the oven, fridge and cupboards are extras.
Deep Clean — the detailed top-to-bottom clean for homes that haven't been cleaned professionally in a while, or a customer's first clean before going recurring. Longer, more detailed, includes inside the oven.
End of Lease Clean — a thorough clean of an empty property for a tenant or owner moving out. Includes the bond-back guarantee: if the agent flags something we missed, we go back and fix it. If the home still has furniture or boxes, report it before you start.
Extras customers can add
Inside Oven Deep Clean — shelves, interior and door; wipe the rangehood too
Inside Fridge Clean — photograph the shelves first so everything goes back where it was
Inside Cabinets & Drawers — must be empty; if they're full, call us
Interior Windows — glass, frames and sills, inside only
Balcony/Patio Clean — sweep, mop, wipe furniture, clear cobwebs
Laundry Service
Wall Washing (per room) — spot-clean marks; heavy staining needs approval
Garage Clean & Organize
Pressure Wash Entry/Paths
Carpet steam cleaning — only if you have a commercial-grade machine and experience
If a customer asks for an extra that isn't on the booking, ask them to add it through us (or call 1300 009 363) before you do the work, so you're paid for it.
What we don't clean
Chandeliers and light fittings
Anything that needs more than a two-step ladder
Exterior windows and the outside of the home
Tile and grout restoration
Mould, biohazards, animal or human waste, pests
Hoarding or overly cluttered homes
Lifting anything over 10 kg or moving furniture
Putting away dishes (rinsing a few items in the sink is fine)
Repairs, gardening, yard work
If you find any of these on a job, don't do it. Report it with Need help? → Home in Bad Condition and call 1300 009 363 if you're unsure.
