You move through four tiers as you complete jobs and keep customers happy. Each tier unlocks a higher hourly rate.
The four tiers:
New — $45/hr. Your starting tier. You'll be asked to tap "Accept" on assigned jobs to confirm attendance until you build a short track record.
Trusted — $46/hr. Unlocked at 10+ completed jobs and a quality score of 75+. Jobs are auto-assigned — no more acceptance prompts.
Preferred — $47/hr. Unlocked at 20+ completed jobs and a quality score of 85+. Priority matching for recurring clients.
Top Rated — $48/hr. Unlocked at 50+ completed jobs and a quality score of 92+. First pick of premium bookings and the highest hourly rate on the platform.
How your score works:
Your composite score (0–100) blends three categories:
Reliability (40%) — on-time arrival, avoiding last-minute cancellations, checking in and out through the app, completing in-app checklists, uploading photos
Customer satisfaction (35%) — star ratings from customer feedback, with small boosts when customers leave tips
Quality control (25%) — avoiding re-cleans, refunds, and complaints
New providers start with a baseline score of 100 until they've had 5 rated jobs — we give you the benefit of the doubt while customer feedback comes in.
How to move up a tier:
Arrive on time, every time — the 1-hour arrival window is the easiest score to protect
Check in and check out through the app, and complete the in-app checklists for each job
Upload before/after photos — customers love them and they support your score
Communicate early if anything changes on your end
Take pride in the details — five-star reviews compound fast
How long does it usually take?
It depends on how many jobs you do each week and how consistently you deliver a great result. A rough guide for providers who keep a strong quality score:
3 jobs per week — Trusted in about 3–4 weeks, Preferred in about 7 weeks, Top Rated in about 4 months
5 jobs per week — Trusted in about 2 weeks, Preferred in about 4 weeks, Top Rated in about 10 weeks
Your rate is protected:
Promotions always bump your hourly rate up. Demotions never drop your pay — once you reach a higher rate, it's yours to keep. If your score dips below a tier threshold later, your tier label may change but your hourly rate stays where it is.
Tier changes happen automatically after each score recalculation. You don't need to apply or wait for approval — once you hit both the score and jobs threshold, the new rate kicks in on your next payout.
