Holidays and time off
Go to Schedule → Request Time Off and add the dates. We won't offer you jobs on those days and we'll arrange cover for your recurring customers.
Give at least 2 weeks' notice for holidays so we can cover your regulars.
Breaks of up to 2 weeks: your recurring customers are kept for you.
Longer breaks: we may need to offer your regulars to another cleaner, and you'll rebuild your schedule when you're back.
Changing your hours
Schedule → Edit Hours. Changes take effect from the date shown so existing bookings aren't affected. Need something sooner? Call 1300 009 363.
Pausing your account
Taking a longer break? On your Profile under Account Status you can pause for 1 week, 2 weeks, 1 month, 3 months or indefinitely, and resume any time. Paused accounts don't receive offers.
Sick or emergency
Withdraw in the app as soon as you know (see Can't make a job you accepted). Inside 24 hours, call 1300 009 363.
Leaving Simply Maid
We'll miss you. Please give 4 weeks' notice by calling or emailing hello@simplymaid.com.au so we can move your recurring customers to another cleaner — then use Cancel account on your Profile. Any pay owed is paid in the normal Thursday cycle.
