When and how to get support

For a problem with a job you're on, open that booking and use Need help? Choose what matches, such as running late, getting in, parking or the condition of the home. Use Report a breakage for damage and Request More Time for extra work.

For account or pay questions, message cleaner support or email hello@simplymaid.com.au with the details. Cleaner support is open 9 am–5 pm, Mon–Sat, Sydney time.

If you ever feel unsafe, leave and get somewhere safe first. In an emergency, call 000.