A little help.
A lighter day.

Open the visit in your account and choose Reschedule booking or Cancel booking. Review the details before confirming the change.

Please give at least 24 hours’ notice. Late cancellations may incur a fee; check the amount shown for your booking. If you’re changing an ongoing schedule, use Manage plan instead.

Standard cleaning covers everyday cleaning of kitchens, bathrooms, bedrooms and living areas, including floors and accessible surfaces.

Deep and end of lease cleans have more detailed checklists. Check the list for your chosen service before booking, including any exclusions.

Your cleaner brings cleaning supplies and equipment, including a vacuum and mop.

If you’d like a particular product used, add it to your booking notes and check with us before the visit. Please flag delicate surfaces or special care instructions.

You’re welcome to stay, but you don’t need to be home if access has been arranged.

Add clear entry instructions to your booking. If you’re using a lockbox or building intercom, check the details before your visit. Let us know if access changes.

Yes. Open Manage plan in your account to see the options to pause your plan or skip the next visit.

Review which visits will be affected and any cancellation fee shown before you confirm. Changing one visit doesn’t necessarily change your ongoing plan.

A temporary authorisation may appear on your card before the visit. This is a hold on funds, rather than a completed payment. Payment is collected after the clean is completed.

If a payment looks unfamiliar or you think you’ve been charged twice, contact us with the booking date and amount so we can check it.