What if something isn’t right with my clean?

Contact Simply Maid within 48 hours of your clean. Tell us the booking date and which areas need attention. We may ask for photos.

The Happiness Guarantee provides a complimentary re-clean for eligible concerns. If you’re still unhappy afterwards, the terms provide for a review and a fair credit or refund. Read the process and conditions below. Your non-excludable consumer rights remain in place.