Do I need to be home?

No. You're welcome to stay, but you don't need to be home if your cleaner can get in.

Add clear entry instructions to your booking: a lockbox or key safe code, building intercom, parking and alarm details. We don't collect or hold keys, so a lockbox or key safe is usually the easiest option. If access changes, update your booking notes or let us know.

If your cleaner arrives on time and can't get in, we'll try to reach you. If we still can't get in after 20 minutes and you haven't replied, the clean is cancelled and a $70 lockout fee applies (booking terms, section 8.1).