How do I reschedule or cancel a clean?

Open the booking in your account and choose Reschedule or Cancel. You'll see any fee before you confirm.

You can move a clean online until 3 days (72 hours) before it. Closer than that, call us on 1300 009 363 and we'll look at other times with you.

Cancelling is free up to 24 hours before your clean. Inside 24 hours, a $70 late cancellation fee applies, taken from the security hold on your card.

Changing a regular plan rather than one visit? Use Manage plan to skip, pause or cancel.