My cleaner hasn't arrived. What should I do?

First check the arrival window or time on your booking. With a flexible window, your cleaner can arrive at any point in it, so for a morning booking that can be up to 12 pm.

If your cleaner is running late, you'll usually get a text from us with their new arrival time. You can reply to that text or call us.

If your window has passed and you haven't heard from us, call 1300 009 363 and we'll find out where your cleaner is, or arrange another time. You're only charged for a clean once it's done.

1. Check the arrival window or time in your booking.
2. Look for a text from us with your cleaner's arrival time.
3. Window passed and no word? Call 1300 009 363 or reply to our text.