Question 1

Are your cleaners background-checked?

Accepted Answer

Yes — every Simply Maid professional is thoroughly vetted before they ever enter a home.
All our cleaning professionals go through:
✅ National police background check

✅ Full public liability insurance

✅ Simply Maid Academy training and assessment

✅ Ongoing customer reviews and performance monitoring

We understand that inviting someone into your home requires trust. That's why we take every step to ensure the people we send are reliable, professional, and genuinely care about the work they do.
Your safety and peace of mind are at the heart of everything we do.

Question 2

How do I book a cleaning service?

Accepted Answer

Booking takes less than 60 seconds — and you can do it right from your phone.
Choose your clean type (Standard, Deep, or End of Lease)

Tell us a little about your home

Pick a date and time that suits you

Confirm your details — and you're done

No phone calls, no waiting. Just a simple process that puts you in control. And if you ever need a hand, our friendly support team is here to help.

Question 3

How much does a cleaning service cost?

Accepted Answer

Our pricing is transparent and based on your home.
Starting prices:
Standard Clean: From $89

Deep Clean: From $149

End of Lease Clean: From $199

Your final price depends on the size of your home, the number of bedrooms and bathrooms, and any extras you choose.
You'll always see your exact price before you book — no surprises, no hidden costs. Just honest pricing for professional care.

Question 4

What if I'm not satisfied with the cleaning?

Accepted Answer

Your satisfaction is 100% guaranteed.
If you're not completely happy with any part of your clean:
Let us know within 48 hours

We'll send a professional back to re-clean those areas at no extra cost

We stand behind our work. Every clean, every time. That's our promise to you.

Question 5

Are there any hidden fees?

Accepted Answer

No hidden fees. Ever.
The price you see at checkout is exactly what you pay. We believe in honest, upfront pricing — because trust starts before we even walk through your door.
If you ever have questions about your quote, our team is happy to walk you through every detail.

Question 6

Are your cleaners insured?

Accepted Answer

Yes — every cleaning professional on our platform is fully insured.
This includes:
Public liability insurance for your property

Coverage for accidental damage during a clean

Complete peace of mind for you and your home

If anything ever goes wrong, we have a clear, straightforward claims process. You'll never be left to sort it out alone.

Question 7

What areas of my home will be cleaned?

Accepted Answer

Every clean follows a detailed checklist tailored to your service type.
Standard Clean
All living areas, bedrooms, kitchen, and bathrooms — the essentials to keep your home feeling fresh and comfortable.
Deep Clean
Everything in a Standard Clean, plus:
Inside cabinets and appliances (oven, fridge)

Baseboards, light fixtures, and often-neglected areas

A thorough, top-to-bottom refresh

End of Lease Clean
Our most comprehensive service — designed to leave every corner spotless for new occupants or a fresh start.
Not sure which is right for you? Start with a Standard Clean and upgrade anytime.

Question 8

How far in advance should I book?

Accepted Answer

It depends on the type of clean:
Regular cleans: We recommend at least 48 hours notice

Deep cleans or End of Lease: 3 to 5 days is ideal

That said, we do offer same-day and next-day bookings when our professionals are available. The sooner you book, the more flexibility you'll have with your preferred time.

Question 9

What can I expect for my first cleaning?

Accepted Answer

Your first clean is designed to be smooth, thorough, and stress-free.
Here's what to expect:
On-time arrival — your professional will arrive within your booking window and let you know if anything changes

A quick walkthrough — they'll check in about focus areas and any special instructions

A professional, detailed clean — following our comprehensive checklist

A final check — a walkthrough before they leave to make sure everything is just right

Your satisfaction is guaranteed — if anything isn't perfect, we'll make it right.
Many of our first-time customers become regulars. Once you experience the feeling of coming home to a beautifully cared-for space, it's hard to go back.

Question 10

When do I pay for the service?

Accepted Answer

You're only charged after your cleaning is complete.
We place a small hold on your card before the service, but the actual charge happens once your clean is done. That way, you only pay for work that's been delivered.
For recurring services, the same applies — payment is processed after each visit. You can update your payment method anytime through your account.

Question 11

Can I schedule recurring cleanings?

Accepted Answer

Yes — and it's one of the best ways to keep your home feeling calm and cared for.
Choose a schedule that works for your life:
Weekly — for a home that always feels fresh

Fortnightly — the most popular choice for busy families

Monthly — a regular refresh to reset your space

What makes recurring special:
The same trusted professional each visit

Discounted rates compared to one-off bookings

Easy to pause, skip, or adjust through your account

No lock-in contracts. Just consistent care you can count on.

Question 12

Do I need to be home during the cleaning?

Accepted Answer

That's completely up to you.
Many of our customers aren't home during their clean — they simply leave access instructions and come home to a beautifully fresh space.
Others prefer to be present, especially for the first visit, and that's perfectly fine too.
Every Simply Maid professional is police-checked and fully insured, so whether you're home or not, your property is in trusted hands.

Question 13

Do I need to provide any cleaning supplies?

Accepted Answer

No — our professionals arrive fully equipped.
Every cleaner brings all the supplies and equipment needed to deliver a thorough, professional clean.
However, if there are specific products you'd prefer we use in your home, just add a note to your booking. We're always happy to work with what makes you comfortable.

Question 14

What if I need to reschedule or cancel?

Accepted Answer

Life happens — and we make it easy to adjust.
You can reschedule or cancel anytime through:
Your online account dashboard

Our customer support team

Rescheduling is always free when you give us notice.
Cancellation policy: We ask for 24 hours notice to avoid a cancellation fee. This helps protect our cleaning professionals, who plan their day around your booking.

Question 15

Can I request the same cleaner for future appointments?

Accepted Answer

Yes — and for recurring services, it happens automatically.
We know there's comfort in familiarity. That's why recurring customers are paired with the same trusted professional for every visit.
For one-off cleans, if you connected with a particular cleaner, you can request them for future bookings through your account or by contacting our support team.
Availability depends on their schedule, but we'll always do our best to match you.

Question 16

Do you clean homes with pets?

Accepted Answer

Yes — and most of our cleaners are animal lovers.
Just let us know about your pets in your booking notes so we can prepare accordingly.
We ask that you:
Secure any pets that may be uncomfortable around new people

Let us know about any areas to be mindful of

Whether it's a playful pup or a curious cat, our professionals know how to work around your furry family members with care.

Question 17

What cleaning products do you use?

Accepted Answer

We use professional-grade, eco-friendly products that are safe for your family, your pets, and your home.
Our cleaning supplies are:
Highly effective on all common surfaces

Safe for children and animals

Environmentally conscious

Have a preference? If you have specific products you'd like us to use, or if anyone in your home has allergies or sensitivities, just let us know in your booking notes. We're happy to accommodate.

Question 18

Can I add special instructions for my cleaner?

Accepted Answer

Yes — your clean, your way.
During booking, there's space to add notes and special instructions for your cleaner. You can also update them anytime through your account.
Common requests include:
Focus on specific rooms or areas

Skip certain spaces

Use particular cleaning products

Pet-related instructions

Your cleaning professional will review your notes before arriving, so everything is taken care of from the moment they walk in.

Question 19

Do I need to tip my cleaner?

Accepted Answer

Tipping is never expected — but always appreciated.
Our cleaning professionals are paid fairly for their work, so tips are a bonus, not a necessity.
If you'd like to show your appreciation:
Cash directly to your cleaner

A tip through your account after the service

What matters most to our professionals is a welcoming home and respectful communication.

Question 20

How do I provide feedback?

Accepted Answer

We'd love to hear from you after every clean.
You'll receive a short email where you can:
Rate your experience (1 to 5 stars)

Leave comments for your cleaning professional

Flag anything that needs attention

Your feedback helps us maintain the high standards you expect — and it helps our professionals know they're doing a great job.

Question 21

Can you clean specific items like ovens or windows?

Accepted Answer

Yes — we offer a range of add-on services to customise your clean.
Oven deep cleaning:
Included in Deep Clean and End of Lease Clean

Available as an add-on for Standard Cleans

Interior window cleaning:
Included in Deep Clean and End of Lease Clean

Available as an add-on for Standard Cleans

If there's something specific you need, let us know in your booking notes. We'll tailor the clean to suit your home.

Question 22

What if something is damaged during cleaning?

Accepted Answer

Our cleaners take the utmost care — and we're fully prepared if anything goes wrong.
Every Simply Maid professional is covered by:
Full public liability insurance

A straightforward, transparent claims process

If something is damaged during a clean, contact our support team within 48 hours and we'll make it right. No runaround, no hassle.

Question 23

Do you service apartments and condos?

Accepted Answer

Yes — we clean homes of all types and sizes.
That includes:
Apartments and units

Townhouses

Houses

Studios

During booking, you'll tell us about your space so we can match the right time and professional to your home. Whether it's a compact studio or a five-bedroom house, we've got you covered.

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Popular Questions

Are your cleaners background-checked?

How do I book a cleaning service?

How much does a cleaning service cost?

Are there any hidden fees?

Are your cleaners insured?

What areas of my home will be cleaned?

How far in advance should I book?

When do I pay for the service?

Can I schedule recurring cleanings?

Do I need to be home during the cleaning?

Do I need to provide any cleaning supplies?

What if I need to reschedule or cancel?

Browse by Topic

Bookings

How do I book a cleaning service?

How far in advance should I book?

Can I schedule recurring cleanings?

Do I need to be home during the cleaning?

Do I need to provide any cleaning supplies?

What if I need to reschedule or cancel?

Can I request the same cleaner for future appointments?

Do you clean homes with pets?

Can I add special instructions for my cleaner?

Do you service apartments and condos?

Payments

How much does a cleaning service cost?

Are there any hidden fees?

When do I pay for the service?

Do I need to tip my cleaner?

Quality

What areas of my home will be cleaned?

What cleaning products do you use?

How do I provide feedback?

Can you clean specific items like ovens or windows?

Safety

Are your cleaners background-checked?

Are your cleaners insured?

Policies

What if I'm not satisfied with the cleaning?

What if something is damaged during cleaning?

Other

What can I expect for my first cleaning?

Still need help?

Get in touch

Hours

Customer
help center