A little guidance.
For every clean.

Open the booking and tell the team as early as possible. If another time would work, use Request a new time and wait for the booking status to confirm the change.

If you can’t do the job, use the attendance or support option shown on the booking. Follow any instruction to contact support directly when self-service changes are unavailable. Don’t arrange a cancellation only by messaging the customer.

Open today’s booking. Use En Route when you set off, then Start Job when you arrive. Starting the job records your check-in and opens the working checklist.

1. Read the Job Brief and Property & Access notes.
2. Tap En Route and choose your estimated arrival time.
3. Tap Start Job once you’re at the property.

Use Request More Time on the active booking. Choose the extra time and review the customer’s additional charge before sending.

Wait for the request to be accepted before adding the extra work. A pending or expired request is not approval.

Open Earnings for job-level amounts and payment information. Open Payouts to check your payout account and transfer status.

A completed job and a completed bank transfer are different stages. Use the status and dates in your account when checking a payment.

Set your working days and hours in Schedule, and your home base and travel preferences in Profile.

Check the effective date when changing your hours. Changing availability doesn’t cancel a booking you’ve already accepted; open that booking if you need to change it.

Complete the setup steps in your account before taking your first job.

1. Add the cleaner app to your phone’s home screen and enable notifications.
2. Check your home base and travel preferences in Profile.
3. Set your working days and hours in Schedule.
4. Connect your payout account and complete any outstanding verification.
5. Add your profile photo, check your equipment and read the job-day guide.