What Are Tiers?
SimplyMaid uses a tier system to recognize and reward reliable cleaners. As you complete more jobs and maintain strong performance, you unlock higher tiers with better pay rates.
Tier Levels
Tier | Min Score | Min Jobs | Pay Rate |
|---|---|---|---|
New | — | — | $45/hr |
Trusted | 75 | 10 | $46/hr |
Preferred | 85 | 20 | $47/hr |
Top Rated | 92 | 50 | $48/hr |
How Promotions Work
When you qualify for a higher tier, you'll receive a notification. Promotions are opt-in — you choose whether to accept. When you accept, your new pay rate takes effect immediately.
What Changes at Trusted
Once you reach Trusted tier, jobs are assigned directly to your schedule without the acceptance step. This means more convenience and faster booking confirmations.
Maintaining Your Tier
Your tier is based on your performance score and completed job count. If your score drops below the threshold for your current tier, you may be moved to the appropriate tier. However, your pay rate never decreases.
Self-Pause
Need a break? You can pause your account from your profile page without losing your tier status. When you resume, you pick up right where you left off.
Frequently Asked Questions
What if I need sick days? Taking occasional time off won't affect your tier. Use the self-pause feature for planned breaks.
Can I go back to acceptance mode? When offered a promotion, you can choose to stay on acceptance mode if you prefer reviewing each job individually.
What happens if my score drops? If your score falls below the threshold, you'll be moved to the appropriate tier. Your pay rate is protected and never decreases.
Can I pause without losing my tier? Yes! Use self-pause in your profile. Your tier is preserved during pauses.
