Reliability makes up 25% of your score. It's about being someone customers and the team can count on.
What we look at:
- On-time arrival (40% of this category) — Arriving within 10 minutes of your scheduled time
- No-shows (30%) — Each no-show has a significant impact (-15 points each)
- Last-minute cancellations (15%) — Cancelling within 24 hours of the job
- Job completion (15%) — Finishing the jobs you start
The 10-minute grace period: We understand traffic, parking, and life. You have a 10-minute grace period on every job — no penalty within that window.
Tips to improve:
- Plan your route the night before
- Allow buffer time between jobs
- If you're running late, let us know as early as possible — communication counts
- Only accept jobs you can realistically complete