Quality Control makes up 20% of your score. This is about consistently delivering a clean that customers are happy with.
What we look at:
- Re-clean rate — How often a customer requests a re-clean after your visit
- Refund rate — How often a refund or credit is issued for quality reasons
- Verified complaints — Complaints that admin has reviewed and confirmed
Good news: Most cleaners score very well here. If you follow the checklist and communicate clearly, quality issues are rare.
Tips to improve:
- Always follow the job checklist — it's your safety net
- Do a final walk-through before leaving
- If something can't be cleaned properly (e.g., old stain, damaged surface), take a photo and note it
- Ask about customer preferences when you notice them