Your quality score is a single number from 0 to 100 that reflects how you're going across four areas of your work.
It's designed to be fair, transparent, and behaviour-based — we score what you do, not who you are.
The four areas are:
Customer Satisfaction (40%) — How your customers rate you
Reliability (25%) — Showing up on time and completing jobs
Quality Control (20%) — Avoiding re-cleans, refunds, and complaints
Operational Hygiene (15%) — Completing checklists and submitting photos
Your score updates automatically after each job and piece of feedback. Everyone starts with a perfect score of 100 until there's enough data to calculate a real one.
We use a rolling 90-day window — so a rough patch doesn't follow you forever. Keep doing great work and your score will reflect it.
