Customer Satisfaction makes up 40% of your score — the biggest slice. It's based on the star ratings customers give you after each clean.
How it's calculated:
- We look at your average rating over the last 90 days
- Ratings from the last 60 days count at full weight
- Older ratings (61-90 days) count at half weight — so recent improvements matter more
What the numbers mean:
- Average 4.8+ → Score of 100 (outstanding)
- Average 4.0–4.7 → Score of 60–99 (solid)
- Average 3.8–3.9 → Score of 40–59 (needs attention)
- Below 3.8 → We'll flag this for a friendly check-in
Important: If you've had fewer than 5 rated jobs, you start with a perfect score of 100. We don't judge you until there's enough data.
Tips to improve:
- Pay attention to the little details customers notice
- Communicate if something isn't right (customers appreciate honesty)
- Follow the cleaning checklist closely