Your Customer Advocacy trend shows whether customer appreciation for your work is growing, steady, or declining.
How it's calculated:
We compare the last 45 days with the previous 45 days, looking at:
- Named Google reviews
- Tips received
The three trends:
- ↑ Trending Up — Customers are appreciating your work more and more
- → Stable — You're maintaining a consistent level of appreciation
- ↓ Trending Down — Appreciation has dipped — might be worth reflecting on recent jobs
This is purely informational. Your trend never affects your quality score, zone, or job access. It's a personal insight to help you track how customers feel about your work over time.