Your Customer Rating is the most visible metric — it's the star rating customers see on your profile.
How it's calculated
After each clean, customers can rate you from 1 to 5 stars. Your Customer Rating is the simple average of your most recent 100 ratings.
No weighting, no formulas — just the straightforward average.
What affects it
- Star ratings from customers (1–5)
- Only the most recent 100 ratings count
What does NOT affect it
- Tips — Whether a customer tips has zero impact on your rating
- Written feedback — Comments are for your reference, they don't change the number
- Customer cancellations — No rating = no impact
Tier thresholds
- 3.5 to reach Trusted
- 4.0 to reach Preferred
- 4.5 to reach Top Rated
- Below 3.5 triggers an At Risk flag
How to improve
- Follow the cleaning checklist — it covers the things customers care about most
- Communicate proactively (e.g., "I noticed a stain on the carpet that won't come out — just wanted to let you know")
- Be consistent across visits. Customers rate reliability as much as quality
- Small touches matter — neatly arranged cushions, folded towels, a sparkling sink
- If feedback mentions a specific area, focus on that next time