Two of your 6 metrics track your activity level rather than a percentage or average.
Cleans Last 30 Days
This is simply the count of jobs you've completed in the last 30 days. It updates daily as new jobs are completed and older ones fall outside the window.
There's no minimum to maintain your tier, but higher activity shows customers and our team that you're actively working. Providers with more recent activity are generally considered first for new job offers.
Lifetime Cleans
Your total completed jobs since you joined Simply Maid. This number only ever goes up.
Tier thresholds for Lifetime Cleans:
10 completed jobs to reach Trusted
30 completed jobs to reach Preferred
75 completed jobs to reach Top Rated
Why activity matters
Customers like seeing an experienced provider. A provider with 200+ lifetime cleans signals someone who knows what they're doing
Recent activity (last 30 days) shows you're current and engaged
Consistent activity over time naturally builds your lifetime count
No penalties for quiet periods
Taking a holiday or having a slow week won't damage your tier. Your percentage-based metrics use rolling windows of your last 100 events — not time-based windows. So a break doesn't create "gaps" that hurt your rates.
Your Lifetime Cleans never decreases, and Cleans Last 30 Days simply reflects your recent volume — it's informational, not punitive.
