When a customer books with Simply Maid and specifically requests you, that counts as a repeat-request.
Why it matters:
- Repeat customers are the strongest signal that you're doing excellent work
- They count toward your Recognition Tier (3+ for Customer Favourite, 5+ for Elite Cleaner)
- They're a sign of trust and consistency
How to build repeat customers:
- Be consistent — deliver the same quality every time
- Remember their preferences (pets, no-go areas, preferred products)
- Be friendly and professional
- Small touches that make their home feel cared for
Repeat customers are valuable for your earnings too — recurring bookings mean stable, predictable income.