Do I need to be home?

You’re welcome to stay, but you don’t need to be home if access has been arranged.

Add clear entry instructions to your booking. If you’re using a lockbox or building intercom, check the details before your visit. Let us know if access changes.

If your cleaner arrives on time and can’t get in, we’ll text you. If we still can’t get in after 20 minutes and you haven’t replied, the clean is cancelled and a $70 lockout fee applies (booking terms, section 8.1).