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WHEN PLANS CHANGE

How to report damage or a breakage

Report accidental damage promptly. If you notice existing damage, report it before cleaning that area.

  1. Take relevant photos without including unrelated personal information.
  2. Open Report a breakage on the booking and select the appropriate option.
  3. Explain what happened or what you found, and let the customer know.
  4. Follow the team’s instructions and check the report status in the app.
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Next: What if there’s a parking problem?
What if I’m running late?What if I can’t attend a job?What if I can’t get inside?

HERE FOR YOUR WORKING DAY

Still need
a hand?

Tell us what’s on your mind.
We’ll help you find the next step.

Open cleaner supportFor a job in progress, open the booking and choose Need help?Email our teamhello@simplymaid.com.au

Include the booking date and what you need help with.

Support destinations include a preview notice before opening the live service.