What if I can’t get inside?

Read Property & Access and check the address, intercom and lockbox instructions. Use the booking’s contact options to reach the customer.

If you’re still unable to enter, open Need help? and choose Can’t get inside. Tell the team what you’ve tried and follow the guidance shown. Don’t mark work complete if you haven’t done it.

Open my jobs Get cleaner support

Next: How to report damage or a breakage

HERE FOR YOUR WORKING DAY

Still need
a hand?

Tell us what’s on your mind.
We’ll help you find the next step.

Open cleaner supportFor a job in progress, open the booking and choose Need help?Email our teamhello@simplymaid.com.au

Include the booking date and what you need help with.

Support destinations include a preview notice before opening the live service.

What if I can’t get inside?

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Still need a hand?

Still need
a hand?