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ON THE JOB

When a job needs more time

Send an extra-time request early if the work is beyond the booking. Explain the scope mismatch and use the time options shown for your solo or team booking.

  1. Open Request More Time on the booking.
  2. Choose the extra time and check the additional charge.
  3. Send the request for the customer to review.
  4. Wait for acceptance and a confirmed update before adding time or work.
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Next: What if I can’t get inside?
What types of jobs will I receive?How do I request more time on a job?How do I check in to a job?

HERE FOR YOUR WORKING DAY

Still need
a hand?

Tell us what’s on your mind.
We’ll help you find the next step.

Open cleaner supportFor a job in progress, open the booking and choose Need help?Email our teamhello@simplymaid.com.au

Include the booking date and what you need help with.

Support destinations include a preview notice before opening the live service.