What happens if a customer cancels or requests a refund?

Commissions are only earned on completed bookings. If a booking is cancelled before completion, no commission is tracked. Commission reversal: If a commission has already been tracked but the booking is later reversed (e.g. refund, dispute), the commission will be reversed too. Commission states:

• Tracked — Booking completed, commission recorded
• Pending — Past the 7-day hold window, awaiting approval
• Approved — Ready for payout
• Paid — Included in a completed payout
• Reversed — Cancelled due to refund, dispute, or policy violation The 7-day hold window exists to account for cancellations and refund requests before commissions become eligible for payout.