Your Acceptance Rate shows what percentage of job offers you follow through on after being assigned.
How it's calculated
Every time you're assigned to a job, that counts as a job offer. If the job proceeds normally (you complete it, or the customer cancels, or admin reschedules), the offer counts as accepted. If you withdraw after being assigned, the offer counts as not accepted.
Acceptance Rate = offers you kept / your last 100 offers
A concrete example
Say you've had 100 job offers. You withdrew from 8 of them for personal reasons. The other 92 proceeded normally — some you completed, some the customer cancelled, some were rescheduled by admin.
Your Acceptance Rate = 92% (92 kept out of 100).
Tier thresholds
- 80% to reach Trusted
- 85% to reach Preferred
- 90% to reach Top Rated
- Below 70% triggers an At Risk flag
What doesn't count against you
- Customer cancellations
- Admin rescheduling
- Jobs removed for reasons outside your control
Tips to keep it high
- Keep your availability calendar accurate — fewer surprise conflicts
- If you need time off, block it in advance rather than withdrawing from assigned jobs
- Review job details when notified, and flag concerns early