Your Acceptance Rate shows what percentage of job offers you follow through on after being assigned.
How it's calculated
Every time you're assigned to a job, that counts as a job offer. If the job proceeds normally (you complete it, or the customer cancels, or admin reschedules), the offer counts as accepted. If you withdraw after being assigned, the offer counts as not accepted.
Acceptance Rate = offers you kept / your last 100 offers
A concrete example
Say you've had 100 job offers. You withdrew from 8 of them for personal reasons. The other 92 proceeded normally — some you completed, some the customer cancelled, some were rescheduled by admin.
Your Acceptance Rate = 92% (92 kept out of 100).
Tier thresholds
80% to reach Trusted
85% to reach Preferred
90% to reach Top Rated
Below 70% triggers an At Risk flag
What doesn't count against you
Customer cancellations
Admin rescheduling
Jobs removed for reasons outside your control
Tips to keep it high
Keep your availability calendar accurate — fewer surprise conflicts
If you need time off, block it in advance rather than withdrawing from assigned jobs
Review job details when notified, and flag concerns early
