“Victoria called me at 10.41 pm as she was at the incorrect address. On arrival I advised more than once please let me know when you are due to move to a room and I will move everything. I left Vicktoria to do her own thing. Under two hours later she advised she is done and is leaving, I looked confused and showed her the package we had booked in for and what the list included. She said she needed things moved (even though the oven was empty and had not been cleaned), I said yes I was waiting for”