What happens if a customer cancels or requests a refund?

Commissions are only earned on completed bookings. If a booking is cancelled before completion, no commission is tracked.

Commission reversal:

If a commission has already been tracked but the booking is later reversed (e.g. refund, dispute), the commission will be reversed too.

Commission states:

• Tracked — Booking completed, commission recorded

• Pending — Past the 7-day hold window, awaiting approval

• Approved — Ready for payout

• Paid — Included in a completed payout

• Reversed — Cancelled due to refund, dispute, or policy violation

The 7-day hold window exists to account for cancellations and refund requests before commissions become eligible for payout.