FREQUENTLY ASKED QUESTIONS

All our flat-rate cleans are calculated based on the number of bedrooms and bathrooms you have in your home. Additionally, all living areas, dining, and kitchen areas will be sparkling clean too!

(Any additional rooms such as studies, theatres, home offices are considered as bedrooms.)

If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.

If there is a breakage or loss during your cleaning, notification of such an event must be made to Simply Maid within 48 hours of service, by email or phone. Once Simply Maid receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 30 days after the incident occurs.

Our Happiness Guarantee represents our commitment to you. Should you have a concern with our cleaning service you have received, we will work with you to make it right.
Here’s the procedure:

• Call us within 48 hours of your cleaning and provide us with details of your concerns and/or issues.
• Photos of concerned areas may be required prior to revisit or refunds.
• 48 hours grace period is given for Move-in/Move-Out cleans.
• We will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern. Please note that re-cleans must be completed within 7 business days of last service to be eligible for credit or refund of service.
• After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.

We want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made the day of your appointment will incur a $70 charge.

A Team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small (Studio/1BR/2BR/Touch-up jobs).

It all depends on the condition of your home! But as a baseline take the number of bedrooms you have and turn that into hours. Ex. 3 Bedrooms = 3 hours.

No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned!

We don’t offer cleaning of Chandeliers, Light Bulbs, Bio-hazards(Mold, etc..), Hoarding, Animal Waste, High Reach Areas(More than 2 step ladder), Putting away dishes, Exterior Windows, Large furniture moving, and Large scale trash disposal.

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the past 1 month. This allows our cleaners additional time to thoroughly clean your home.

Definitely! Our cleaning teams have training on how to treat dogs, cats and other pets. We know how to love, respect and care for them. We’re a pet friendly cleaning service.

Yes, we require your payment information prior to scheduling your booking. A hold will be placed on your card the day before your service and you will not be charged until after the cleaning is completed.

All you have to do is click book now, enter your relevant details and within 60 seconds you’re on the way to have a spick and span household. We’ll reply on the same business day confirming the appointment and arrival time. Also you can call 1300 009 363 for live help or chat with us.